The Control Room Arena at CCW 2018 will provide us with a wealth of information on developments in this vital area. Here is a list of the speakers lined up so far!

Felix Wiederspahn
accellonet GmbH

Control room systems must enable dispatchers to focus entirely on handling rescue calls and emergencies. The dispatcher must not be bothered with the idiosyncrasies of miscellaneous radio systems. The services he uses should be standardized and completely independent of the subjacent radio or communication system. And control rooms and officers in the field should be able to communicate and cooperate over several transmission networks.

Jörg Bartholomy
Microsoft Deutschland GmbH
The Microso9ft AWARE Solution

The Microsoft Aware Solution empowers agencies to proactively police their communities and venues as they detect, investigate, and collaborate in response to real-time crimes, threats, and hazards. This is done by combining Microsoft technology with various department’s operational knowledge to promote situational awareness and response. Aware uses Microsoft technology to provide an easy-to use way for law enforcement agencies to detect threats, make data-driven decisions, eliminate investigative silos, and automate functions such as intake, analysis, dissemination, and archiving. The Aware Solution can also partner with and integrate with various security system hardware (whether existing or new) such as cameras and license plate recognition software to provide a complete solution.

Wolfgang Kampichler
Frequentis AG
New and disruptive technologies in emergency calling

ETSI SC EMTEL recently started two work items, a technical specification covering core services and interfaces as well as a technical report considering NG emergency communication interoperability testing. The session will introduce these to the audience and give insights about new technologies like advanced mobile location (AML), location based emergency call routing, and VoLTE emergency calling. In this talk you will hear about how things work nicely together to improve emergency services like the Austrian Text-To-112 Pilot that implements standardized core services and a compatible smartphone chat app as open source. Such disruptive technologies open a broad range of new applications and capabilities in call taking and dispatching that will be addressed and discussed in this talk.

Rupert Benbrook
Altitude Angel
Integrating Drones into Modern Public Safety

There are clear public safety benefits driving the use of drones in a variety of scenarios, and the cost of putting something into the sky is no longer prohibitive, but why don’t we do this today? This presentation will explore the key to unlocking the public safety potential of drones, Unmanned Traffic Management (UTM), and how this can be integrated safely into a modern public safety control room to deliver critical public safety services that are safer, smarter, cheaper and improve outcomes.

Michael Süßner
Frequentis/ Public Safety
Employee Coaching: Critical contributor to delivering excellent Customer Experience

The presentation will make the case for Control Centers to take a more ‘balanced’ approach between the investment in new technologies and investing in building the necessary competencies in its people through regular coaching.

Alex Grubb
Microsoft Connected patrol car

Microsoft Patrol Car is a joint effort between Worldwide Public Sector Government Public Safety and Justice, OEM partners and Microsoft Partners. Microsoft Patrol Car is currently demonstrated on a Ford Police Interceptor SUV and Chevy Tahoe branded to represent Microsoft technologies and partners. This patrol car features cutting-edge hardware, software, Windows Apportals and Azure Cloud integration.

Specifically designed to show the future of mobile law enforcement and its interaction with technology, this project is a use case for the Microsoft Azure Government platform and Windows Devices.

Henry Lakatos
DIEP Control Room Engineering
Connected Safety

Technologies evolve currently faster than processes, critical control rooms and especially PPDR situation centres lag behind technologies, Parallel developments and shadow IT occurs.

Critical control rooms and especially PPDR situation centres need new procedural and technological attempts in order to keep pace with technological evolution.

Example: Due to lack of social media integration in PPDR situation centre,s parallel structures developed with serious consequences. The population communicates for several years now using more modern and effective technologies than many professional task forces.

… and the “internet of things” is not in the beginning any longer, it is reality!!

Markus Seifter
Frequentis/ Public Safety
The use of multimedia emergency communication for integrated Public Safety

Society’s communication behavior is determined by instant exchange of information, anytime, anywhere. Multimedia communication in a networked world is part of our life and taken for granted.

This also applies to Public Safety services. Communication is not just voice-based anymore. People expect that they can get in touch with a PSAP via various channels, such as video or text. Professionals want to use new technologies, e.g. mobile broadband, that help them to be more flexible and obtain situational awareness.

Reinard van Loo
Frequentis AG
The sound of silence: Radio Communications in the age of the changing control room

At the end of the day, a PSAP’s job is to provide the best possible service to the public. And this service is not something static; but continuously evolving and changing -nowadays faster than ever- to take into account new technological developments, best practices and expectations of the public. In providing this service, radio communications are radically changing and the reliance on voice is on the way out. In this presentation we will look at the role of radio communications in the changing world of control room operations by shortly discussing the following topics:

  • Speaking is silver, silence is golden: Use the information from your intake (NG112, webchat/forms, social media, video) and make them available to front line officers and vice versa
  • Avoiding silence when needed: migrating to new radio systems (e.g. from TETRA to LTE in the UK)
  • Let’s not be silent on what is missing here: end-to-end control room standards, collaboration frameworks to break the solution system silos that hinder us.

Jochen Schiller
Freie Universität Berlin / Einstein Center Digital Future
Networked Security – Things, Humans, and Critical Infrastructures

What are the challenges for networked security? How can we handle more and more things that interact - and humans, industry, and authorities being in the loop of safety and security systems? How do we handle new threats created by the complexity of the infrastructure and new forms of attacks?

The presentation will discuss the challenges of the upcoming complexity due to “things” that will communicate in critical situations rather than humans, challenges for control centers to handle new complex events, and the fragility of the new communication ecosystem relying on Internet

technologies. Furthermore, the presentation gives first insights on how to integrate the new technologies and how to include industry and public into the challenging task of networked security.

Register now at for Critical Communications World 2018 in Berlin. The central pillar around which our industry can create mutually beneficial initiatives, promote technology advances, share experiences and ideas, and demonstrate the power of teamwork

About the organisers

This will be the first TCCA event delivered by the MA Exhibitions, and we look forward to a Critical Communications World that will be inspired by intuition, risk, challenge, vision and a deep knowledge of our industry.

Notes to editors

For interviews, call Richard Martin from Writecliffs on +44 (0)77200 79461 or email